CloudLinux is proud to be the first to start providing multiple support options for the AlmaLinux OS

Multi-tiered support for the AlmaLinux OS with regular patches and updates for Linux kernel and core packages, patch delivery SLAs, and 24/7 incident support

  • Available in May 2021

Contact us for more details

CloudLinux Inc will start providing multiple support options in May 2021 for the AlmaLinux OS -- including regular patches and updates for the Linux kernel and core packages, patch delivery service-level agreements (SLAs), and 24/7 incident support.

In addition to essential AlmaLinux support services, CloudLinux is also planning to introduce a premium support tier for enterprises that require enhanced services, as well as Product NodeOS Support for AlmaLinux OS, explicitly tailored to the needs of vendors and OEMs that are planning to use AlmaLinux as a node OS underlying their commercial products and services.

The release of AlmaLinux OS Support Services is planned for May 2021. Fill in the form on this page to sign up for early access or get more details.

Since launch, we’ve received tremendous interest and support from both the community as well as many commercial vendors, many of whom have begun using AlmaLinux OS for some pretty amazing use cases. Our thriving community has supported each other since day one which led to rapid adoption amongst organizations and requests for commercial support.

- Jack Aboutboul, AlmaLinux Community Manager

Regular patches & updates for the Linux Kernel & other components

Support packages customized to fit your needs

Access to specialized consulting services

24/7/365 support in any subscription tier

Subscription discounts at 1K, 5K and 10K volume levels

Preliminary subscription packages

Essential Support for AlmaLinux OS 8

Basic support for enterprises using AlmaLinux OS in production
  • Regular patches & updates for Linux kernel and core packages
  • 14 business day patch delivery on CVSS and higher CVEs
  • 24/7/365 email support with minimum response times as low as 1 hour*

Premium Support for AlmaLinux OS 8

Patches and updates for various Linux distributions on a custom basis, premium SLA, 24x7 incident support and access to consulting services
  • Support for CentOS, Oracle, Ubuntu, Debian, Suse as well as other open source software not part of Linux distributions.
  • 24/7/365 incident support via email with live chat & phone availability
  • Need-based out of repo security/bug fixes patches for any other Linux distro (part of SOW)
  • SOW basis for pricing

Product NodeOS Support for AlmaLinux OS 8

A customized Support package tailored to the needs of vendors and OEMs that are planning to use AlmaLinux as a node OS underlying their commercial products and services. Includes a specific set of packages, custom SLAs and a dedicated support team for instant incident response.
  • Patch delivery and incident response negotiated specifically for each agreement
  • 10 business day patch delivery on CVSS and higher CVEs
  • A named, dedicated support manager
  • 24/7/365 email support with live chat availability for critical incidents
  • Access to consulting services on an individual Statement of Work (SOW) basis
  • Pricing negotiated specifically for each agreement, minimum 2-year term

FAQ

Can AlmaLinux OS be used as a drop-in replacement for RHEL/CentOS/Oracle Linux?
What packages will be updated and supported?
How often are patches provided?
Do you have a process of testing updates before rolling out a patch?
What if we require custom patching or bug-fixing for a certain application?
How can I take advantage of Linux Support Service by TuxCare if I am running a different/older Linux distribution?
Are there any packages that are NOT covered in AlmaLinux Support Services?
What is the support lifecycle for AlmaLinux OS?
Can I test-drive AlmaLinux OS Support Services?
What types of deployments are supported (on-premise, cloud, virtualized)?
What are the severity levels and minimum response times associated with AlmaLinux Support Services?
Are there any additional licensing fees associated with AlmaLinux OS Support Services?